Returns Policy – Damaged items.
Love Memorials aim to ensure every item you purchase reaches you in perfect condition. However, in rare instances this may not be the case.
If you find your item is damaged on delivery, please contact us by email at support@lovememorials.co.uk with your name, customer order number and photographs that show the fault. We can then update you on next steps which can include a replacement item being sent at our cost, or if stock prevents this, we will arrange a refund.
Returns Policy – Personalised Items.
Love Memorials cannot accept returns for personalised items due to the personal nature of our products.
Returns Policy – Non personalised items.
Love Memorials will accept the return of any non-personalised items received by us in perfect condition from you.
To return an item please notify us by email at support@lovememorials.co.uk with your name and customer order number within 20 working days of your delivery date. Returns cannot be accepted after this 20-day period.
The delivery costs for the return must be paid and insured by you. You are responsible for any loss or damage during return shipment so please package the item appropriately to protect from damages. Once we have received your return, we will process your refund within 3 – 5 working days. Your refund will not include our delivery charges which if applicable will be shown on your delivery note. Thank you.